Privacy Policy

Effective Date: September 20, 2026

Ruby General Maintenance LLC (“Ruby General Maintenance”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of visitors, customers, and users of our website.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit or use our website:

Home

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quotation, submit a service request, or communicate with our team.

This information may include:

Full name
Phone number
Email address
Property address or service location
Details of your maintenance or renovation requirements
Service or project information
Information submitted through contact and quotation forms
Messages and other information you provide to us
Any other information you voluntarily submit through our website

We may also automatically collect certain technical and usage information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of your visit
Referring website
General website usage information
Cookies and similar identifiers

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and service requests
Provide quotations and estimates
Contact you regarding requested services
Schedule inspections, appointments, or site visits
Provide maintenance, renovation, electrical, plumbing, AC, carpentry, and other services
Manage customer and project information
Improve our website and services
Understand how visitors use our website
Improve our marketing and advertising
Prevent fraud, abuse, and unauthorized activity
Maintain business records
Comply with applicable laws and regulations

3. Contact and Quotation Forms

When you submit a form on our website, including a contact form, quotation form, or service request form, the information you provide may be received and processed by Ruby General Maintenance LLC and our authorized personnel.

We use this information primarily to respond to your request, prepare quotations, arrange services, and communicate with you.

Please do not submit sensitive personal information through our website unless it is specifically required for a legitimate business purpose.

4. WhatsApp and Telephone Communications

Our website may provide options to contact us through telephone calls or WhatsApp.

If you choose to contact us through WhatsApp or telephone, your communication will also be subject to the privacy practices and terms of the relevant service provider.

We may use the information you provide through these communication channels to respond to your inquiry, arrange appointments, provide quotations, and manage your requested services.

5. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites operate correctly, remember preferences, understand website usage, and improve user experience.

We may use cookies for:

Essential website functionality
Website performance
Analytics
Visitor statistics
Security
Advertising and marketing
Understanding how visitors interact with our website

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some functionality of the website.

6. Google Analytics

We may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

Pages visited
Approximate location
Device information
Browser information
Traffic source
Visit duration
Website interactions
General usage statistics

This information helps us understand website performance and improve our services and user experience.

Google may process information collected through Google Analytics in accordance with its own privacy policies.

7. Google Tag Manager

We may use Google Tag Manager (GTM) to manage website tags and tracking technologies.

Google Tag Manager itself generally facilitates the deployment of other tags and tracking technologies on our website. These tags may include analytics, advertising, conversion tracking, and other services.

The information collected by individual tags is governed by the privacy practices of the relevant third-party service.

8. Meta / Facebook Pixel

Our website may use Meta Pixel or other Meta advertising technologies to measure advertising performance, understand visitor interactions, and create or improve advertising audiences.

Meta technologies may collect information regarding:

Website visits
Pages viewed
Actions taken on the website
Device and browser information
Advertising interactions
Conversion information

This information may be used to measure and improve our advertising campaigns and provide more relevant advertising.

Your information may be processed by Meta in accordance with Meta’s applicable privacy policies and terms.

9. Google Maps

Our website may use Google Maps or related Google mapping services to display our business location or help visitors locate our services.

When you interact with Google Maps, Google may collect information such as your IP address, device information, and location-related information depending on your settings and interaction with the service.

Google’s own privacy policy and terms may apply to your use of these services.

10. Third-Party Services

Our website may contain or use services provided by third parties, including but not limited to:

Google Analytics
Google Tag Manager
Google Maps
Meta / Facebook
WhatsApp
Google services
Website hosting providers
Security services
Email and communication services
Website plugins and service providers

These third-party providers may process information according to their own privacy policies.

We do not control the privacy practices of third-party services and recommend reviewing their respective privacy policies.

11. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

We may share information with trusted employees, contractors, service providers, and business partners where reasonably necessary to operate our business or provide services to you.

Information may be shared for purposes such as:

Responding to customer inquiries
Preparing quotations
Scheduling services
Completing maintenance or renovation work
Website hosting and maintenance
Website analytics
Advertising and marketing
Website security
Communication services
Legal or regulatory requirements

We only share information where reasonably necessary for the relevant purpose or where required or permitted by applicable law.

12. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, server, electronic transmission, or online service can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

14. Your Privacy Rights

Subject to applicable UAE laws and regulations, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Request information about how your personal information is processed
Withdraw consent where processing is based on consent
Raise concerns regarding the handling of your personal information

Requests may be subject to applicable legal, regulatory, contractual, and business requirements.

To exercise a privacy-related right, please contact us using the contact details provided below.

15. Children’s Privacy

Our website is intended for general audiences.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.

16. External Links

Our website may contain links to third-party websites, social media platforms, maps, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. International Data Processing

Some third-party service providers used by our website may process or store information on servers located outside the United Arab Emirates.

Where applicable, information may therefore be transferred or processed in other countries in accordance with applicable laws and the relevant provider’s privacy policies.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable laws and regulations.

When we make changes, the updated version will be posted on this page and the “Effective Date” will be updated accordingly.

We encourage visitors to review this Privacy Policy periodically.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Ruby General Maintenance LLC

Phone: +971 7 208 1955
Mobile: +971 50 716 5852
Website: https://rubyrenovation.com/

Location: Ras Al Khaimah, United Arab Emirates

20. Consent

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will request consent before using non-essential cookies, tracking technologies, or processing personal information for purposes that require consent under applicable law.

Last Updated: September 20, 2026

Kerry Thomas

The maintenance was very fast and efficient

steve robson

I have been using Ruby since 2019 for a variety of work from the wholesale replacement of kitchen and bathrooms to general maintenance works, and found them to be absolutely first class. They are very responsive to all requests and the standard of work and cleanliness is excellent and to can unreservedly recommend.

Yanelette Marasigan

Mr. Syed Aiman responds very quickly not only in emergencies but also in all AC-related matters in our villa. His work is highly appreciated, and we are especially thankful for his polite and professional manner when communicating.

Shahrokh Amiri

The best Maintenance company, I come across in Al Hamra. I cam to know Ruby, Through Mr. JAVID, Supervisor for AC and electrical. I approached Javid about repair and servicing my Apartment AC. His team and himself been very professional and skillful. As he found out about my carpentary requirement ( I needed some renovation) on my wardrobe and cabinets. He followed up and introduced me to their relevant carpentary team, Mr.Hony. Fantastic workmanship. I surely will reach out to Ruby in the future if I need Thank you Mr. Javid for your attention all efforts. I will stay in touch Mr. Hony, thanks for the good work

domenico de stefanis

I’m resident in Al Hamra since 2014 and discovered Ruby general maintenance a couple of years ago. I’m using them for any maintenance activity in my villa and I can say that they are quick and professional. I also requested some refurbishment in 2 of my bathrooms and I was quite satisfied The MEP supervisor Mr. Jawaid is very efficient in assuring respect deadlines and quality of works.

Shama Alnuaimi

Excellent job, amazing team , coming on time, Thanks a lot

Maha W. Hikmat

Thank to Ruby compnay for maintenance, all work done on time and special thank to Mr. Jawaid, who was updating me always on time.

Marina Borysenko

Update) August 2025. Once again, Ruby’s team perfectly helped me! This time I contracted them to do a bigger project with rejuvenating my house’s both back and front garden and terrace. Mr Zuber and his team did a great job! They were very responsive to my needs and requests, and I was also very impressed with their diligent professionalism and speed of work. They redid the tiles, renovated a pool, did lots of painting and maintenance work. What I was dreading to be a 2-3 months project actually was complete in 1 month!! Special appreciation to Zuber’s responsiveness, communication and team management. Definitely recommend! March 2025: I and I’m very happy with their service. It was very efficient and prompt. I need my air conditioning seasonal maintenance to be done. The same day as I called Ruby office an assessment team came. The supervisor Mr. Syed Aiman was very helpful, managed to do the A/C cleaning and services in the best way. The team did everything the same day! Also the supervisor advised me on other house maintenance issues, that is very appreciated.

Ruby General Maintenance was founded in 1996 to provide an all purpose solution to the high end communities in UAE.